Your Local
IT Managed Service Provider
Check Out a Demo of a Support Portal
The “Fitbit” of IT Support
See exactly how your company’s productivity is doing with monthly reporting from ITGuys Team
Why Cheap MSPs Cost You More
The hidden economics of managed IT
Many businesses choose Managed Service Providers (MSPs) based on price alone until they discover:
-
The “Bare Minimum” Trap: 62% of low-cost MSPs only meet SLAs 70% of the time (Ponemon Institute)
-
Security Neglect: No real 24/7 monitoring = average breach cost of $4.45M (IBM)
-
Vendor Lock-In: Cheap MSPs often use proprietary tools that make switching painful
Smart businesses look for:
✔ Transparent Pricing (no hidden fees for “emergencies”)
✔ Proactive Patching (prevents 85% of attacks)
✔ Clear Exit Clauses (you own your passwords/data)
*Example: A local accounting firm saved $28k/year by switching from a break-fix model to an ITGuys flat-rate MSP plan—with 99.9% uptime.*
5 Questions to Ask Any Managed Service Provider
“What’s included in your ‘all-inclusive’ plan?”
(Many exclude backups, cybersecurity, or after-hours support)
“How do you handle emergencies at 2 AM?”
(Real MSPs have live engineers, not voicemail)
“Can I see a sample SLA with penalties?”
(No financial accountability = no real guarantee)
“Do you profit from selling me hardware/software?”
(Conflict-free MSPs recommend what you need—not what earns them commissions)
“What happens if we part ways?”
(Beware MSPs that hold your data hostage)
What I’d Do If I Was Searching for a Managed Service Provider Near Me
An IT insider’s cheat sheet
Step 1: The “Friday 4:55 PM Test”
-
Call their help desk—do you get a human or a voicemail?
Step 2: Demand a Network Health Report
-
Real MSPs will expose risks (like outdated firewalls) for free
Step 3: Stalk Their Clients
-
Check LinkedIn for unsolicited endorsements from actual users
Step 4: Ask for a Disaster Recovery Drill
-
Do they have a tested plan, or just promises?
What You Actually Need from a Managed Service Provider
| What Businesses Think They Need | What They Really Need |
|---|---|
| “Fast response times” | “Prevention so calls rarely happen” |
| “Low monthly fee” | “Predictable costs with no surprises” |
| “Fixes computers” | “Aligns IT with business goals” |
| “24/7 support” | “24/7 monitoring (big difference)” |
Key differentiator: The best MSPs act as virtual CIOs. They ask about your revenue goals, not just your server specs.
The ITGuys Solution
At ITGuys, our outsourced IT model covers day-to-day issues, long-term planning, and everything in between.
- Helpdesk Support – Quick answers, remote fixes, and onsite visits when needed.
- Monitoring and Patching – We watch your systems 24/7, apply updates, and prevent downtime.
- Cybersecurity – Firewalls, antivirus, phishing protection, and MFA.
- Cloud Management – Microsoft 365, Google Workspace, and hybrid solutions.
- Backup & Disaster Recovery – Automated backups, restore tests, and business continuity planning.
- Vendor Management – We deal with ISPs, software providers, and vendors, so you don’t waste hours on hold.
- IT Consulting – Planning and strategy built into your support.
%
Satisfaction Guaranteed
We’ve Got You Covered
Strategy
IT Consultants are available to help plan a path to take your business to the next level
Asset Management
Track all of your hardware assets with the custom support portal dashboard
Network Dashboard
Virtual CTO
Think of us as your new technology officer, without the need for more office space
Remote | Onsite Support
Team Training
Train your entire team with one on one or our training video library
Website Development
World class web development services are available from the WebDev Team
Email Management
Migration, on-boarding, and off-boarding employees has never been easier
Consider IT done
IT issues will happen to everyone at some point. At least now you’re not alone. We’re always available to help with technical challenges 24/7. Whatever the problem may be, we’ve got your back! Simply call, chat, email, text, phone support, or submit a ticket, and consider it done.
Pay only for what you support
Find out why so many people trust ITGuys Team technicians to manage their technology with end-point support.




















