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IT Support vs. Managed IT Support: Why Most Businesses Are Thinking About It All Wrong
The Misunderstood Divide – And Why It Costs Companies Thousands Most business owners believe they understand IT support. When something breaks, they call a technician. When an employee gets locked out of their email, they submit a ticket. Simple, right? But here’s the uncomfortable truth: Traditional "break-fix" IT support is a reactive, expensive Band-Aid—not a real...

May 2025 Update: Catastrophic Backup Testing
Planning for the Worst, Protecting for the Best Backups are like parachutes: you hope you never need them, but if the day comes, you want to know they work. That is why in May ITGuys ran Catastrophic Backup Testing across all supported systems. The goal was simple: confirm that every system with a qualified backup could not just store data, but actually restore it in the...

April 2025 Update: Azure AD Graph Security Review
Keeping Microsoft 365 Accounts in Top Shape Microsoft 365 does a lot behind the scenes to protect your business, but those protections only work if the right settings are in place. That is where ITGuys comes in. This April we ran a security review using Azure AD and Graph tools across customer environments. The goal: make sure every Microsoft 365 account is configured...

March 2025 Update: Dark Web Results
What Lurks in the Shadows The dark web is where stolen data gets traded, sold, and exploited. Passwords, account logins, and sensitive details often end up there after breaches. At ITGuys, we keep a constant eye on these leaks so our customers do not have to. This March we are offering Dark Web Results for supported clients who want to know if their credentials have been...

February 2025 Update: The Great Patch
Updates Without the Headaches Software updates are a double-edged sword. They fix vulnerabilities and add improvements, but sometimes they bring along brand-new bugs that cause more problems than they solve. That is why ITGuys takes a measured approach. We withhold certain non-critical updates and patches until we are confident the manufacturers have ironed out the...
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