Remote Support Technician Frontline

This role requires someone who is outgoing, has excellent communication skills, enjoys working with a successful team, and thrives working in a fast-paced environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities.
  • Degree in a related technical discipline, or the equivalent combination of experience and technical certifications is required.
  • 1 year experience required.

Personal

  • Must be able to work in a team environment.
  • Must be positive and upbeat (no negativity allowed).
  • Must be professional and courteous.
  • Must be willing to ask for help when needed.
  • Must have great phone skills and interpersonal skills.
  • Must have great attention to detail.

Roles and Responsibilities

  • Screens and diagnoses client PCs and servers.
  • Installs, configures, and upgrades computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Provide troubleshooting and support.
  • Assists in the administration of e-mail systems.
  • Provides phone and help-desk support for off-site users.
  • Maintains current knowledge of Windows and Apple based applications and relevant technologies as assigned.
  • Participates in special projects as required.

This position also requires a skills evaluation, and background check.

How to Apply

Call (303) 578-6256 for an appointment to be interviewed by phone to get started with the on boarding process.

More about ITGuys:

ITGuys is a managed service provider supporting clients in the Boulder to Denver Area.

Operating out of Colorado since 2010. ITGuys specializes in outsourced I.T. support for businesses. ITGuys provides our clients tailored solutions for their I.T. infrastructure, that never oversell our products or services. We deliver on time, any time, and every time. We work until the job is done. Our commitment to the task is unparalleled, and our customers see the result.

What’s more, we’re easy and friendly to work with, explaining things in layman terms so it’s

simple for clients to understand. We’re not your average IT geeks, and we have lives and interests beyond bits and bytes. We work hard and we play hard. This special blend of loyalty, dedication, approach-ability and perfectionism makes us a rare breed. We are truly a best-in-class operation, and we’re setting a new standard for the IT industry.

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